Return Policy

1. 15 days money-back policy

In order to avail our money-back policy, the return should be requested within 15 days after receiving the product. On receipt of the returned item, it goes through a formal quality-check. If the item is damage-free, we will initiate the refund process and you will receive the amount within
5-7 days.

2. Will I have to pay for the shipping back to Neytt?

We offer FREE Return Shipping. We will get the item picked up on your behalf from your place at a mutually decided time. If you choose to self-ship the item, dispatch it within 48 hours of raising the return request.

3. How do I return a rug to Neytt within 15 days?

Return request must be raised within 15 days, after receipt or order.

  • Call us on (+91) 999 564 9388 or email at sales@neytt.com
  • Within 3-4 working days. We will get the item picked up on your behalf from your place at a mutually decided time.
  • Whenever you choose to self-ship the item, dispatch it within 48 hours of raising the return request.
  • Ready your rug in the original packing material.
  • In case the packing material is damaged, please mention the same with your return request. You will receive a tamper-proof packet from us after discussion with Customer Service Team. Please securely pack the rug and seal the package before the pickup person arrives at your doorstep.
  • Please collect an acknowledgement (pickup receipt on paper/photo of tracking number/SMS confirmation of pickup)
  • Normally it takes around 8-10 days on receipt of the returned item.
  • Once the item is received at our warehouse, it goes through a quality check. If the item is damage-free, we will initiate the refund process within 5 days after receiving the item at our warehouse.
  • You may choose to either make another purchase using the same or get the amount refunded to your bank account.
  • For cash on delivery orders, the refund will be processed to your bank account.
  • For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).

4. Terms & Conditions

  • Return the item within 15 days of the receipt.
  • Return in the same condition in which it was delivered to you.
  • Do not use, wash, alter/tamper or soil the rug.
  • A damaged item will not be eligible for return.
  • Item must have the original packing, labels and tags intact. Altered and illegible serial number will also void return.
  • We will initiate the refund or replacement once the item passes through quality inspection.
  • In case you receive a damaged/defective item, notify us within 48 hours of receipt. We might request you to share the picture of the rug at sales@neytt.com. We will replace it without any cost after examining the returned items.
  • India: "15 Days Money Back Policy" is valid for purchase within India only (Not applicable for custom rug).
  • International- Return policy is applicable on manufacturing defects only.
  • A customer can initiate a return up to twice within a period of six months. After two returns, the customer will be required to bear the freight charges associated with their returns.

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